Published: August, 2025
At Kozmozcyber, transparency and customer trust are always our top priorities. Therefore, we would like to officially inform our customers about countries where reship service (return or resend) is not supported, so you are fully aware before placing an order. Please read the information below carefully.
1. List of Countries WITHOUT Reship Service
According to official notifications from our international shipping partners, reship service (return or resend) is currently NOT supported in the following countries:
🚫 Reship Service Unavailable in:
Spain Netherlands
(and some other regions with similar regulations imposed by customs authorities and shipping carriers)
For orders shipped to these countries, if delivery is unsuccessful, the parcel cannot be returned or resent.
2. Why Is Reship Not Supported?
This policy is not determined by Kozmozcyber, but is a result of mandatory regulations imposed by local customs authorities and shipping carriers in each country.
Common reasons include:
Strict customs regulations.
High costs and limitations associated with international returns.
Internal carrier policies that do not allow parcels to be returned to the country of origin.
Legal restrictions regarding refused or unclaimed shipments.
In such cases, the shipping carrier will not return the parcel to the store.
3. What Happens If Delivery Fails?
If delivery fails in the countries listed above, the order will be destroyed by the shipping carrier.
Common situations leading to destruction:
The customer provides an incorrect or incomplete shipping address.
The recipient refuses to accept the package.
Failure to provide or respond to a required accept code / customs code.
The carrier is unable to contact the recipient within the allowed timeframe.
Required local customs or delivery procedures are not completed.
⚠️
Warning: In these cases, the order will be permanently destroyed and cannot be recovered.
4. Store Responsibility & Policy
Since this is beyond our control, therefore:
⚖️ Official Policy
Kozmozcyber is NOT responsible for resending or refunding orders destroyed due to:
Incorrect or incomplete addresses provided by customer.
Refusal of delivery by recipient.
Failure to provide required customs information.
Other customer-related issues.
This policy is in accordance with our official Return & Refund Policy:
👉 Review Return & Refund Policy
Frequently Asked Questions
What happens if I enter an incorrect address?
If the address is incorrect or incomplete, the shipping carrier may fail to deliver the package. In the listed countries, undelivered orders cannot be returned and may be destroyed. We strongly recommend reviewing your information carefully before placing your order.
What if the carrier contacts me for info?
Please respond as soon as possible. Carriers may request customs codes, accept codes, or delivery confirmation. Failure to respond within the required timeframe may result in delivery failure.
When will I receive a replacement?
We will resend your order at no cost if the delivery issue is caused by our production team or the shipping carrier (such as routing errors, loss, or confirmed carrier mistakes).
However, replacements are not available if delivery fails due to incorrect or incomplete information provided during checkout, refusal of delivery, or missing customs details.
Final Notes
We strongly recommend that customers carefully review their shipping address and monitor emails from the carrier.
The Kozmozcyber customer support team will always do our best to assist so that your order can be delivered successfully.
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