FAQs

You’ll receive a tracking link via email after your order has been shipped out. Use our tracking page to follow your order through our delivery partner’s website.

Shipping times vary depending on your location. You can view estimated delivery times on our Shipping Page.

Yes, we offer worldwide shipping using trusted carriers.

You can modify or cancel your order within 1 hour of placement. After this period, changes may not be possible due to our fast processing times.

Shipping is free internationally! Check our Shipping Page for more details.

We accept returns within 120 days of receiving your order. Items must be in their original condition, unworn, and in their packaging. Sale items are non-refundable. If you have any issues, please reach out to [email protected].

Once we receive your returned item, refunds are processed within 10 working days. Depending on your bank, it may take 3-5 additional days for the refund to appear in your account.

Since our items are custom made, we normally don’t offer size exchanges. However, if you have an issue with your order, please reach out to [email protected] and we will find a suitable solution.

Each product page has a detailed size guide. Please refer to the size chart before purchasing to ensure the best fit.

To maintain your custom shoes, we recommend spot cleaning with a damp cloth. Avoid machine washing to preserve the print quality.

Our team is available 7 days a week. You can contact us via email at [email protected] or through our Contact Us page. We try to respond within 24 hours.