At Kozmozcyber, all of our items are custom-made on demand. Each product is individually printed, cut, and handcrafted only after an order is placed. Because of this unique made-to-order process, we can only accept returns or refunds in specific situations.
✅ When a refund or replacement can be approved
We gladly support customers in cases where there is:
A manufacturing defect (printing error, wrong design, incorrect size sent, damaged item, etc.)
A quality issue directly caused during production
A carrier damage case with valid proof
If you believe your item has a production-related issue, please contact us with clear photos or videos so our team can review and assist promptly.
❌ When a refund cannot be approved
Since all products are custom-made on demand, we do not accept returns, exchanges, or refunds for:
Change of mind
Ordering the wrong size
Personal preferences regarding fit, color tone, or design variation
Incorrect information provided by the customer during checkout
Please make sure to check measurements and details carefully before placing your order.
📘 Please read our full Return & Refund Policy
We strongly encourage customers to review our detailed policy before purchasing.
🔗 Return & Refund Policy:https://kozmozcyber.store/pages/return-refund-policy
📝 By purchasing from our store, you agree to these policies
Placing an order means you fully acknowledge and accept the terms outlined in our Return & Refund Policy.This helps us maintain fairness and transparency for all customers.
📩 How to Submit a Refund Request
If you believe your order qualifies for a refund based on the criteria above, please contact our support team: [email protected]
Our team will review your case and guide you through the next steps.
