Frequently Asked Questions
[divider width=”100px” color=”rgb(37, 187, 101)”][accordion][accordion-item title=”Will you have more designs, styles, and products often?”]Yes, we will be releasing more styles and products weekly! Be sure to follow us on Facebook or Instagram and enable notifications for sales and new arrivals!
[/accordion-item] [accordion-item title=”Do you ship worldwide?”]Yes, we do ship Worldwide!
[/accordion-item] [accordion-item title=”How long will it take to receive my order?”]Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
[/accordion-item] [accordion-item title=”May I get a tracking number?”]Yes, of course! All orders include tracking after the order is processed (5-7 days). Email: [email protected] with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
[/accordion-item] [accordion-item title=”How can I pay?”]We currently accept Stripe, PayPal and credit card payments!
[/accordion-item] [accordion-item title=”What happens if I type in the wrong address?”]If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
[/accordion-item] [accordion-item title=”Taxes & Duties”]We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
[/accordion-item][/accordion][/col] [col span=”6″]Send us an email
[divider width=”100px” color=”rgb(37, 187, 101)”]Error: Contact form not found.
193-1 73rd Ave – Fresh Meadows – NY
United States
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
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